Refund Policy

Digital Product Policy

All products sold by Jivika Ayurveda are digital products (e-books and wellness guides) delivered electronically. Because the content is delivered instantly and digitally upon payment, we maintain a strict no-refund policy once a purchase is completed and the content has been delivered.

This is because digital content cannot be "returned" in the traditional sense — once you have received the guide, the information cannot be unseen.

No Refund Conditions

We do not offer refunds in the following situations:

• You changed your mind after purchasing.
• You found the content did not meet your personal expectations.
• You accidentally purchased the same product twice (contact us immediately in this case).
• You did not read the product description before purchasing.

When We Will Issue a Refund

We will issue a full refund only in the following exceptional circumstances:

• Non-delivery: You paid but did not receive the e-book via email within 24 hours.
• Wrong product delivered: You received a different product than the one you purchased.
• Duplicate charge: You were charged more than once for the same order.
• Technical failure: A verified technical error on our end prevented you from accessing the product.

To request a refund under these conditions, you must contact us within 7 days of your purchase date with your payment receipt.

Refund Processing Time

Once a refund is approved by our team, it will be processed within 5–7 business days. The refund will be credited back to your original payment method (UPI, card, net banking, etc.).

Please note that bank processing times may vary and are outside our control.